Waiting for an order to be shipped?
Please note dispatch times can be 1-5 days.
My order has been shipped but it is taking a long time to arrive?
We have seen many shipments delayed due to the current on-going global COVID-19 crisis. Domestic shipments have been delayed up to 2 weeks. NZ Post are now advising 90% of shipments will be delivered within 3 business days to most parts of the country.. This situation is changing daily though, so please refer to the NZ Post website for latest updates https://www.nzpost.co.nz/COVID-19
What if I am not home when courier delivers my order?
If you are not home when your order is being delivered, depending on the value of the item, the courier used, and the level of service (signature / no signature required) your order will either be carded and returned to the local depot, or left in a place deemed safe by the courier.
The tracking link provided to you when your order dispatched will advise you the status of your order.
If you have any concerns regarding the whereabouts of your order then please contact the vendor directly, or a team member at NZHELLO will be happy to assist.