Terms and Conditions – Customers

Our aim in providing a platform to make life better for NZ Small Businesses.

We provide an online venue to introduce Members in various ways, and to allow Sellers to advertise all sorts of Products.

In providing the NZHELLO platform, we don’t participate in the actual sale of Items or the transaction itself. We don’t own any Items listed on our Site and don’t offer them for sale, nor do we act as an agent for either party.


Placing orders through our website

Information about products on our website is based on material provided by sellers. We cannot be held responsible for incorrect information supplied by sellers and you agree to make your own enquiries to verify information and assess the suitability of products before placing an order. We also note that due to photographic and screen limitations, some actual products may differ to a small extent in visual appearance from the way they appear on the website.

To order a product, add it to the shopping cart and proceed through the checkout process. You will be required to enter payment information, which, if successfully completed, will lead to a confirmation page (which you can use as a receipt of your order). Once you complete an order (including payment), it will be sent to the seller who will confirm whether your order has been accepted or rejected. If the seller rejects your order, you will be refunded in full.

Some products on the website carry an age restriction. If a product you have selected is age restricted, you will be required to confirm that you are an appropriate age to purchase the product. Confirming this means you represent to us and the seller that you are of an eligible age and that you are not purchasing the product on behalf of a person who is not the appropriate age. The seller may require you to confirm your age upon delivery of your products.


All prices listed on NZHELLO are in New Zealand dollars and are inclusive of GST. Please note that prices may be altered on the website at any time for any reason. Delivery charges may be listed separately.

Your Order

Transacting with the Merchant

When you order products on the website, you are transacting directly with sellers. To the extent permitted by law, NZHELLO makes no warranty or representation regarding the standard or description of any products to be supplied by the sellers. Sellers are the ‘supplier’ of the products under the Consumer Guarantees Act 1993 and are responsible for all statutory guarantees and warranties (if any).


Delivery of your order

Delivery times are set by the sellers and therefore vary depending on which seller you are buying from. After placing your order, you will be able to track its progress by logging into the website which will either display the progress of your order, or provide a link to the relevant carrier’s site (on which you can check your order’s progress).

To ensure successful delivery, you must provide a delivery address where someone will be present during business hours. The seller will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe.


Returns and Refunds

Your first point of call should be with the seller, however, as set out in the Buyer Guarantee, you can lodge any complaint you may have through our website. Once your complaint has been lodged, we will liaise with the relevant seller to resolve your complaint. NZHELLO attempts to resolve complaints as quickly as possible and relies on you to promptly provide all the information needed to resolve your complaint.

General Terms


We are committed to protecting your privacy. By accessing and using the website, you consent to the collection, use, storage, and disclosure of your personal information in accordance with our Privacy Policy. When making any purchase through the website you acknowledge and agree that we may disclose your personal information to the relevant seller. Any personal information disclosed to, and used by, a seller is governed by that sellers own privacy practices and policies. We accept no responsibility or liability for the privacy practices or policies of any seller.


NZHELLO is not party to the sale of any alcohol on the platform and is an agent acting for the seller.

The contract for sale is between the seller and the customer.

Customers must be over 18 to purchase age restricted products including alcohol.

Purchases of alcohol must be signed for by someone over 18 on delivery these terms and conditions. You must provide credit or debit card details at the time of checkout which will be used to deduct future membership payments.


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