Terms & Conditions – Businesses

Listing and Selling

We provide the platform

Our aim is to provide a platform to make life better for NZ Small Businesses.

We provide an online venue to introduce Members in various ways, and to allow Sellers to advertise all sorts of Products.

In providing the NZHELLO platform, we don’t participate in the actual sale of Items or the transaction itself. We don’t own any Items listed on our Site and don’t offer them for sale, nor do we act as an agent for either party.

We work to ensure our venue is safe and trustworthy

Our Members will only use NZHELLO if they trust other. We want Sellers and Members to feel confident in the NZHELLO community.

We license our intellectual property to you

To enable you to use and enjoy our Services, we grant you a limited, non-exclusive, non-transferable and revocable licence to use our Site and Services in accordance with our Terms.

We retain all of our intellectual property rights, including our rights in the software and source code used, to provide the Site and Services. You may not adapt, reproduce, copy, store, distribute, publish or create derivative works from any part of the Site, or commercialise or on-sell any information obtained from the Site or our Services, without our prior written consent.


Selling on our marketplace

To sell on NZHELLO you do need to be a member and we do have some eligibility terms. To become a Seller you must:

  1. be at least 16 years old and able to enter into contracts;
  2. be a resident in New Zealand
  3. complete the registration process and provide true, correct and up-to-date information.

A platform commission of 5% is charged on purchases, and the gateway fees (Stripe) are payable by the vendor. If you have Stripe connected, this all happens at the time of purchase.

Maintaining your membership as a Seller

You must maintain and update your personal and account information, to ensure it’s always current and correct. We may contact you to verify your details.

You’re responsible for all the activity that happens on your account. To protect it,  change your password when you receive your initial Welcome Login from NZHELLO, and don’t let anyone else use your membership.

How we communicate with each other

We may contact you about your membership, your transactions and any other activities on the Site.

We may contact you via email; with information or promotions about our other Services that we think you’ll be interested in. We also send emails and e-newsletters to some of our Members, where we think they’ll be relevant. You can unsubscribe from all emails and newsletters that don’t contain important information.


Terminating your Membership

You can terminate your membership at any time, please email us.

Our Marketplace is for New Zealand postal deliveries only

Our shop is for New Zealand postal addresses only.

You must be located in New Zealand to list and buy Items on NZHELLO


You give us a right to use your content for our Services

You confirm that you either own or have permission to use all of the content that you post and upload when using our Services. For example: any photos, data, information, Listing descriptions and other content (“your content

You retain ownership of your content and nothing in these Terms is intended to claim ownership of your content or to restrict your ability to use your own content. To help us provide and improve our Services though, we need you to give us some permissions in relation to that content, which we set out below.

You give us a licence or right to use your content so we can improve and provide our Services. Lawyers refer to this as an intellectual property licence under which you grant a non-exclusive, transferable, sublicensable, royalty-free, and worldwide licence to us, to use, store, display, reproduce, modify, distribute, create derivative works, and save your content in any manner and on any media or platform to promote, improve and provide our Services. This means, for example, that if you list an Item for sale, you give us permission to store, copy, use and share that Listing (including any photos). This licence continues even if you stop using our Services. You confirm that you have the right to grant this licence to us.

The following examples don’t cover all the ways we may use your content, but are intended as helpful examples: We may use the content by displaying it on a third-party website to promote the Listing while it’s live (free advertising – awesome!).


Our Fees

We have a 5% success fee. 

Our third party gateway STRIPE charges $0.55 + 3.15% for every successful card transaction.

Your advertised prices must include GST and you’re responsible for your taxes (for the most part)

If you are GST registered and you are a New Zealand based seller or you are a tax resident of New Zealand for the purposes of GST law, you must list Products in New Zealand dollars and include GST (if any) in the price. 

Shipping & Postage

You add your own shipping costs in your vendor dashboard.

Keep it honest, legal, relevant and use our Services as intended

Be clear and upfront: All Listings must be accurate, current, complete and include all relevant information and the key terms. For example, listing a Product on NZHELLO you must include an honest description of the Item. You agree to only list Items that are in your possession.


Delivery: You must promptly courier, post or deliver a sold Item to the buyer when payment has been made.

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